Question 1

How quickly will I get a response after submitting a query?

Accepted Answer

Queries submitted during business hours (Mon–Sat, 9 AM – 6 PM) receive a response within 1–2 hours. WhatsApp queries are typically replied to within 5–10 minutes. After-hours queries are answered by the next business morning. For urgency, call 8209844146 directly.

Question 2

How many days after booking will the team arrive for the free site visit?

Accepted Answer

In Jaipur and nearby areas, site visits are scheduled on the next business day. For other Rajasthan districts, it takes 2–3 business days. The team will call ahead to confirm the exact time slot. Visit is completely free — no commitment required.

Question 3

What can I do with APS over WhatsApp?

Accepted Answer

On APS WhatsApp you can: book a free site visit, ask solar questions, send photos for preliminary roof assessment, check subsidy status, register technical complaints, and request quotes. WhatsApp: 8209844146. Typical reply time: 5 minutes.

Question 4

Where is the APS office and what are the working hours?

Accepted Answer

APS's main office is in Jaipur, Rajasthan. Office hours: Monday to Saturday, 9:00 AM to 6:00 PM. Closed Sundays. Walk-ins are welcome — no appointment needed, but a prior call reduces wait time. Exact address and Google Maps link are on the Contact page.

Question 5

What are the different ways to contact APS?

Accepted Answer

4 ways to contact APS: (1) Phone call: 8209844146 — speak directly to a solar expert; (2) WhatsApp: 8209844146 — chat, photos, voice notes all accepted; (3) Website Contact Form — fill and the team calls back; (4) Walk-in: visit the Jaipur office directly. Fastest option: WhatsApp.

Question 6

What types of queries can I send through the contact form?

Accepted Answer

You can send any query: new solar installation enquiry, technical issue with existing system, subsidy status, warranty claim, AMC enquiry, free site visit request, commercial project enquiry, or any solar question. Use the 'Query Type' dropdown in the form — it helps the team route your query faster.

Question 7

Solar system stopped working — who to contact in an emergency?

Accepted Answer

In an emergency, call 8209844146 directly — urgent calls are attended even after business hours. Send a photo of the system and error message on WhatsApp for remote diagnosis. AMC customers get priority same-day response. Non-AMC customers get a technician visit within 24–48 hours.

Question 8

Is the personal information submitted in the contact form kept safe?

Accepted Answer

Yes, absolutely. APS uses your personal information (name, number, address) only for solar consultation and service purposes. This data is not shared with third parties. The contact form is SSL-encrypted. You can opt out anytime by sending a request via WhatsApp or email.

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